Frequently Asked Questions!
Where are the fragrances manufactured?
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution together with you.
How long do the fragrances last?
Our fragrances are particularly intense and long-lasting – with a 30% oil content as Extrait de Parfum, they will accompany you for up to 24 hours. They unfold elegantly throughout the day, leaving a lasting, subtle impression that expresses your personal style.
Are the fragrances unisex?
Our fragrances are entirely manufactured in Germany and are certified. We place the utmost importance on quality, precision, and meticulous craftsmanship, ensuring that every bottle conveys a sense of luxury and exclusivity.
How and where should I apply the perfume?
We ship with the utmost care to ensure your fragrance arrives safely and in style. Within Germany, delivery takes 2–5 business days. For international orders, please allow at least 6 business days – so you can relax and look forward to your Maison Soulagé experience.
How long does shipping take?
Shipping costs are calculated based on your location and the items in your order. You will always see the shipping price before completing your purchase.
Is there a return policy?
We want you to be completely satisfied and for your shopping experience at Maison Soulagé to be pleasant.
You can easily return your order within 14 days of receipt.
For full details on returns and cancellation policies, click here to read everything.